CUSTOMER EXPERIENCE OFFICER
THE ROLE
We are currently looking for a motivated and enthusiastic Customer Experience Officer (CXO) to join our team! As a Customer Experience Officer, you will be responsible for designing strategies and policies to help the Company create positive customer experiences.
KEY ROLES AND RESPONSIBILITIES
- Developing feedback surveys.
- Scheduling in-person and online meetings with customers.
- Creating appreciation practices for loyal customers.
- Improving and maintaining the overall brand experience.
- Educating the company employees on the customer's lifecycle and buyer's journey.
- Creating campaigns to improve brand image, customer satisfaction and customer loyalty.
- Monitoring and measuring customer acquisition and retention.
- Identifying customer needs and taking proactive measures to maintain positive experiences.
- Respond to customers inquiries in a timely and efficient manner, via phone, email, social media or chat applications.
- Measuring and analysing customer feedback across online and offline channels.
- Inform customers about new product features and functions.
- Collaborate with IT, as well as production, marketing and sales teams to enhance customer experience and brand awareness.
- Analysing customer feedback and preparing reports.
- Evaluating the after-sales services and initiating improvements.
- Document procedures and record technical issues, as well as customer compliments and complaints.
REQUIRED SKILLS, EXPERIENCE & QUALIFICATIONS
- Bachelor's Degree in Business Administration, Communications, Marketing, PR or related field;
- At least 5 year's experience in a similar position;
- Strong analytical skills;
- Excellent communication skills and listening ability;
- Ability to work well in a team environment;
- Ability to work in a fast-paced environment;
- High sense of responsibility and professionalism;
- Very good knowledge of Greek and English.
REMUNERATION PACKAGE AND BENEFITS
- A competitive salary
- A 5day working schedule from Monday to Friday.
- 13th salary
- 21 days annual leave