We are currently looking for a motivated and enthusiastic Customer Experience Officer (CXO) to join our team! As a Customer Experience Officer, you will be responsible for designing strategies and policies to help the Company create positive customer experiences.


  • Developing feedback surveys.
  • Scheduling in-person and online meetings with customers.
  • Creating appreciation practices for loyal customers.
  • Improving and maintaining the overall brand experience.
  • Educating the company employees on the customer's lifecycle and buyer's journey.
  • Creating campaigns to improve brand image, customer satisfaction and customer loyalty.
  • Monitoring and measuring customer acquisition and retention.
  • Identifying customer needs and taking proactive measures to maintain positive experiences.
  • Respond to customers inquiries in a timely and efficient manner, via phone, email, social media or chat applications.
  • Measuring and analysing customer feedback across online and offline channels.
  • Inform customers about new product features and functions.
  • Collaborate with IT, as well as production, marketing and sales teams to enhance customer experience and brand awareness.
  • Analysing customer feedback and preparing reports.
  • Evaluating the after-sales services and initiating improvements.
  • Document procedures and record technical issues, as well as customer compliments and complaints.


  • Bachelor's Degree in Business Administration, Communications, Marketing, PR or related field;
  • At least 5 year's experience in a similar position;
  • Strong analytical skills;
  • Excellent communication skills and listening ability;
  • Ability to work well in a team environment;
  • Ability to work in a fast-paced environment;
  • High sense of responsibility and professionalism;
  • Very good knowledge of Greek and English. 


  • A competitive salary
  • A 5day working schedule from Monday to Friday. 
  • 13th salary
  • 21 days annual leave

Sounds interesting? Here's your chance for a career in a fast-growing company. 

Join us on this remarkable journey! 

Apply by sending your CV, indicating the title of the position you are interested in! 

We respect your personal data. All applications will be treated with the strictest confidentiality.

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